Table of contents
Henri sells their products through an extensive dealer network all over the world. For our customers in the United States and Canada, your nearest authorized Henri dealer can be found by typing your zip or postal code into the “Where to Buy” page on the website, found at http://www.henristudio.com/us/where.php
Yes, you can buy replacement parts from your local dealer or directly from the factory. Typically, dealers order replacement parts, so we’re happy to ship it directly to you if that is easier.
Yes, each product that requires them will feature a link to their individual instructions.
Our Fact Sheet featues care, maintenance and winterization instructions. You can find that HERE.
Sorry, but we do not mail out literature. Please take advantage of our website, which contains information on all our products. Here is the link that will take you directly to our current product literature:
You may register your Henri Studio product by clicking on this link:
It is best that is set on a firm leveled surface. One that is prepared so water does not accumulate under the piece. A poured foundation (check with your municipality to meet local codes & specifications) is specially recommended for pieces that exceed in 500 lbs. in weight (including the water in fountains).
For smaller pieces, a patio deck, paver stones or an area set with compacted gravel are some other recommended alternatives.
It is important to maintain a leveled ground surface for, especially when it comes to fountains for their proper water flow. But what is most important is to prevent direct contact with moisture-rich surfaces which will end up being absorbed by the new Henri piece. Two problem become evident in two ways:
Statuary & other Garden Decor
Neither! Antifreeze is harmful to anyone who drinks it!!! and it will not prevent ice damage. A Heating or De-Icing device maintains the temperature above freezing (32 degrees). It does this to water near it. All water away from this device is subject to freezing & will cause ice damage!
We do not recommend the use of Chlorine based water treatments as this corrosive chemical makes the tubing, inner connections & pump parts brittle. It will also have an undesired bleaching effect over the finish. There are many eco-friendly chemicals in the market. Check with your local dealer, and test it on a small area before full use, it could have an adverse effect on the finish...
Henri Studio does not recommend the use of extension cords. Fountains should be connected to properly grounded 110V GFCI, with an outdoor-rated enclosure. Consult your certified electrician for proper electrical lines or extensions that meet local codes and regulations.
All concrete will develop spider web-like, hair-thin cracks. This is normal, and they appear as a result of the expansion & contraction the cast stone goes through during ambient temperature changes.
Based on where you are and when it was emptied, cleaned, dried & how the pieces were stored/covered, ice damage is very likely the culprit. Water penetrates the porous structure of concrete. It requires time & temperature for this moisture to be released. If this is not done before the first frost it will show itself as by way of cracking or disintegrating.
Winter care should take place once the weather nears 50 degrees F. (Roughly US = Oct/Nov & Canada = Sep/Oct). Freezing temperatures reach as far south as Florida & the Nevada desert...
Several possible reasons:
A) Water is lost through evaporation, especially high during the Summer months.
B) Pets/wildlife drinking from it.
C) 99% of the fountains splash.
None of these?
Disconnect power from the fountain; mark each bowl's water level. Check back every hour. If no change let it sit overnight. Does it still leak?
D1) Connection is installed incorrectly. When water flows it is finding its way out. Take apart & reassemble as per instructions. Who installed the fountain? The dealer is most often 'the expert'.
D2) Most often is the lowest bowl could be losing water due to the standpipe, cord-seal or drain plug being improperly installed - remove & reinstall carefully checking that there are no deformed aspects of the standpipe/cord-seal (as likely result from improper installation). Make sure the stand pipe and/or the drain plug have PVC tape around the threads before installing it.
On a dry surface, apply a thin layer of silicone, spreading & pressing with your finger so it reaches well around the stand pipe's fitting and surrounding concrete. Let it dry & you should be good to go.
This will create an invisible coat that stops water from seeping through what seems to be a small gap between these two materials (Concrete/PVC or Plastic fitting).
E) Check for cracks on the bowl - most often as a result of dropping the bowl or improper winter care.
The Relic Finishes are achieved through a process of Staining the stone. As such, the stain spreads and is absorbed very quickly. Additionally, there is a Reaction between the Relic Stain and the Concrete's elements (Cement, Sand, Gravel, and Moisture) which give you emerging shades of colors that are unique to that piece. These two variables beautifully deliver an unpredictable coloration. A one of a kind piece with the character of an old world heirloom. Weather and time will soften the tones of the Relic Finishes.
Fountains that are finished in the Relic Finish release mineral salts which add a hit of color to the water, most often green. This is very normal as both Cast Stone and Stain continue to react for several days after shipping, delivering a vibrant unique stain look. Simply allow water to run for a couple of hours, rinse and repeat. This process should only take 2-4 rinse cycles.
Henri Studio finishes vary widely; ranging from the simple monotones to rich and deep multi-tones. Some of these finishes require a multitude of applications of various colors that require the use of industrial solvents. Other finishes follow a unique technique which cannot be disclosed -a Family recipe... -. Only finishes suitable for Dealer or consumer use are available.
How is the fountain being cleaned? - How often & what chemicals are being used? Harsh chemicals such as CLR or TSP have a negative effect on the finish! This practice voids the warranty.
Similarly, chemicals such as Chlorine, Bleach tablets, etc.. also have a negative effect on the finish AND internal connections!! This practice also voids the warranty.
End of Season - Prior to first frost
HERE is a helpful video
No. There is no need for ANY kind of oil. Magnetic Driven Pumps, also known as MAG-drive pumps, have a spinning magnet that floats in mid-'air' (water). DIRECT drive pumps are sealed and do contain a lubricant, which is only accessible by the manufacturer, unless you break the pump case... Most pumps today have a thermostat that shuts them down before overheating, preventing a possible leak. This safety mechanism is also part of larger MAG drive pumps. It is VERY important that all pumps are run underwater to prevent shut-downs & start-ups that would lead to a pump failure.
Henri Studio does not recommend the use of extension cords. Fountains should be connected to properly grounded 110V GFCI, that is enclosed in a suitable outdoor enclosure. Consult your electrician for proper electrical lines & installed to meet local codes and regulations.
Is pump completely submerged under water? Maintain proper water levels, typically one inch below the highest point in the bowl is the proper level. Otherwise the pump is suctioning air and could lead to failure. Is the original pump provided in the Henri connections the one attached? Overpowering or 'rigging' the fountain with a different pump could be the cause. Are there multiple plugs connected to the same electrical outlet? Voltage fluctuations can be the cause. Consult a professional electrician for additional electrical needs.
You can, but not right away. A freshly produced/finished fountain continues to cure, and in this process it will release minerals into the water that are not the best for an aquatic living evironment. After a few months, perhaps a full year, of continuous use then it should be ok.
Do note that some fish require a set ph level, some could be very sensitive to too much turbulence, such as the fountain's spills creating too much water movement. So it is best to consult with your pet-profesional for a succesful experience.