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Frequently Asked Questions

Purchasing and Registering

  • Where can I buy Henri product? Can I buy directly from the factory?

    Henri sells their products through an extensive dealer network all over the world. For our customers in the United States and Canada, your nearest authorized Henri dealer can be found by typing your zip code into the Where to Buy page on the website, found at http://www.henristudio.com/wheretobuy.

  • Where do I register my purchase?

    You may register your Henri Studio product by clicking on this link:
    http://henristudio.com/warranty.

  • Can I obtain literature?

    We do not mail out literature. Please take advantage of our website, which contains information on all our products. Click here to download our current product literature.

  • May I buy replacement pieces and parts from the factory?

    Yes, you can buy replacement parts from your local dealer or directly from the factory. Typically, dealers order replacement parts, so we are happy to ship it directly to you if that is easier.

    Check
    HERE for our vast network of authorized dealers or
    HERE for the Accessories Webstore.

General Care & Maintenance

  • What foundation should I place under my new Henri purchase?

    It is best that is set on a firm leveled surface. One that is prepared so water does not accumulate under the piece. A poured foundation (check with your municipality to meet local codes & specifications) is specially recommended for pieces that exceed in 500 pounds in weight (including the water in fountains). For smaller pieces, a patio deck, paver stones or an area set with compacted
    gravel are some other recommended alternatives.

  • Why can’t I set it directly over dirt, mulch or grass?

    It is important to maintain a leveled ground surface for, especially when it comes to fountains for their proper water flow. But what is most important is to prevent direct contact with moisture-rich surfaces which will end up being absorbed by the new Henri piece. Two problems become evident in two ways:

    natural or stained pieces will show different colors around those wet areas.
    The source of moisture will carry with it a number of minerals that will affect
    the finish;

    with a first frost that trapped moisture will freeze. With little room to expand
    to it will lead to paint peeling, concrete pitting and/or crumbling.

  • What do you recommend for electrical connections?

    Henri Studio does not recommend the use of extension cords. Fountains should be connected to properly grounded 110V GFCI, with an outdoor-rated enclosure. Consult your certified electrician for proper electrical lines or extensions that meet local codes and regulations.

  • Why is my Henri piece developing ‘SPIDER’ cracks?

    All concrete will develop spider web-like, hair-thin cracks. This is normal, and they appear as a result of the expansion and contraction the cast stone goes through during ambient temperature changes.

  • Why is my Henri piece crumbling?

    Based on where you are and when it was emptied, cleaned, dried and how the pieces were stored/covered, ice damage is very likely the culprit. Water penetrates the porous structure of concrete. It requires time and temperature for this moisture to be released. If this is not done before the first frost it will show itself as by way of cracking or disintegrating.

Fountain Care

  • Do you have care instruction or replacement instruction sheets for my fountain?

    Yes, each product that requires them will feature a link to their individual instructions. Our fact sheet features care, maintenance and winterization instructions. You can find that HERE.

  • What can I use to keep water clean in my fountain?

    While the combination of sun, pollen or dust and water will inevitably result in some algae formation in your fountain, birdbath or spouting statue, we at Stonecasters believe that simply adding one tablespoon of hydrogen peroxide per gallon of water every week or so will allow you to maintain clear and sparkling water throughout most of the season. With no impact to human, plant or wildlife, we believe this is a safe and economical alternative to many harsh and/or expensive chemicals out there. You can experiment with a bit more, a bit less, or a bit more often. We have found that this general guideline has worked in our Henri cast stone fountains and Brass Baron pond statues:

    1 tablespoon hydrogen peroxide per 1 gallon of water per week.

    We do not recommend the use of chlorine based water treatments as this corrosive chemical makes the tubing, inner connections and pump parts brittle. It will also have an undesired bleaching effect over the finish.

  • Why did the water in my fountain turn a different color, and how do I fix it?

    Fountains that are finished in the relic finish release mineral salts which add a hint of color to the water, most often green. This is very normal as both cast stone and stain continue to react for several days after shipping, delivering a vibrant unique stain look. Simply allow water to run for a couple of hours, rinse and repeat. This process should only take 2-4 rinse cycles.  You can also wait a bit longer and let the natural evaporate and splash cycles and replenishment work its way through the system.

  • Why am I losing water?

    Several possible reasons:

    A) Water is lost through evaporation, especially high during the summer months.

    B) Pets/wildlife drinking from it.

    C) 99 percent of the fountains splash.

    None of these? Disconnect power from the fountain. Mark each bowl’s water level. Check back every hour. If no change let it sit overnight. Does it still leak?

    NO:

    D1) Connection is installed incorrectly. When water flows it is finding its way
    out. Take apart & reassemble as per instructions. Who installed the fountain?
    The dealer is most often “the expert”.

    YES:

    D2) Most often is the lowest bowl could be losing water due to the standpipe,
    cord-seal or drain plug being improperly installed – remove & reinstall carefully
    checking that there are no deformed aspects of the standpipe/cord-seal (as likely
    result from improper installation). Make sure the stand pipe and/or the drain
    plug have PVC tape around the threads before installing it.

    and/or:

    On a dry surface, apply a thin layer of silicone, spreading & pressing with your
    finger so it reaches well around the stand pipe’s fitting and surrounding concrete. Let it dry & you should be good to go. This will create an invisible coat that stops water from seeping through what seems to be a small gap between these two materials (concrete/PVC or plastic fitting).

    E) Check for cracks on the bowl – most often as a result of dropping the bowl
    or improper winter care.

  • May I add fish to my fountain?

    You can, but not right away. A freshly produced/finished fountain continues to cure, and in this process it will release minerals into the water that are not the best for an aquatic living environment. After a few months, perhaps a full year, of continuous use then it should be OK.

    Do note that some fish require a set ph level, some could be very sensitive to too much turbulence, such as the fountain’s spills creating too much water movement. So it is best to consult with your pet professional for a successful experience.

  • How do I care for my Henri Pump?

    In season:

    Maintain a proper water level so pump does not run dry. Wet-dry transitions
    not only increase the calcium build up they severely affect rubber seal’s integrity
    and, especially direct drive pumps, can burn out.

    Ensure there is no debris obstructing water flow. This can also lead to pump
    failure.

    Use lime remover to remove lime build up. Most water carries within it many
    minerals that build up on the pump’s surface as the water evaporates.

    End of season – prior to first frost:

    Use lime remover to remove lime build up. Most water carries within it many
    minerals that build up on the pump’s surface as the water evaporates.

    Store indoors.

    If not possible to bring indoors ensure the pump completely dry and covered by
    an old blanket or towel. This will absorb moisture that could otherwise freeze
    and damage pump parts.

    HERE is a helpful video.

  • Does my pump require oil?

    No. There is no need for ANY kind of oil. Magnetic-driven pumps, also known as MAG-drive pumps, have a spinning magnet that floats in mid-“air” (the water). DIRECT drive pumps are sealed and do contain a lubricant, which is only accessible by the manufacturer, unless you break the pump case…  Most pumps today have a thermostat that shuts them down before overheating, preventing
    a possible leak. This safety mechanism is also part of larger MAG drive pumps.
    It is VERY important that all pumps are run underwater to prevent shut-downs
    and start-ups that would lead to a pump failure.

  • Why is my pump surging?

    Is the pump completely submerged under water? Maintain proper water levels, typically one inch below the highest point in the bowl is the proper level. Otherwise the pump is suctioning air and could lead to failure. Is the original pump provided in the Henri connections the one attached? Overpowering or “rigging” the fountain with a different pump could be the cause. Are there multiple plugs connected to the same electrical outlet? Voltage fluctuations can be the cause. Consult a professional electrician for additional electrical needs.

Weather Considerations

  • How do I care for my Henri piece during winter?

    Fountains

    At the end of the season clean and completely dry the fountain’s surfaces.

    Store indoors or in a facility which is not exposed to freezing temperatures.

    If is not possible to bring indoors or is too big, place old blankets or towels inside all bowls, so that condensation is absorbed & kept away from surface, and cover with a FC22 Henri Fountain cover. Ensure the cover is straight and taunt, giving no chance for water or snow to pool on the fountain cover, and that the base is standing on a properly drained area so water or snow does not pool around it. You may need to take the fountain’s top down and place it in the lower bowl, so it does not get knocked down before, during or after the placement of the fountain cover.

    Planters

    Ensure you place a minimum of one-third of the cavity with gravel, this must be below – and not mixed with – the soil. This will ensure proper drainage.

    So long as there are no areas where snow or water could pool, the planter can be left outdoors.

    Statuary and other garden decor

    At the end of the season, clean and completely dry the statue’s surfaces.

    So long as there are no areas where snow or water could pool, the statue can be left outdoors.

    Store indoors or in a facility which is not exposed to freezing temperatures.

    If is not possible to bring indoors or is too big you can use a FC22 Henri Fountain cover, simply ensure the cover is straight and taunt, giving no chance for water or snow to pool on the cover. Ensure the cover is straight and taunt, giving no chance for water or snow to pool on the fountain cover, and that the base is standing on a properly drained area so water or snow does not pool around it.

  • When should I start winterizing?

    Winter care should take place once the weather nears 50 degrees F. (In the US, October and November, in Canada, September and October). Freezing temperatures reach as far south as Florida and the Nevada desert.

  • Can I use antifreeze or a heating or de-icing device?

    Neither! Antifreeze is harmful to anyone who drinks it and it will not prevent ice damage! A Heating or de-icing device maintains the temperature above freezing (32 degrees). It does this to water near it. All water away from this device is subject to freezing and will cause ice damage!

  • When Mother Nature acts up it seldom is with enough advance-notice, so it is important to plan appropriately.

    Before (or after) purchase:

    Check with your home insurance company for coverage.

    After installation:

    Take photos from multiple angles, including the receipt. These will help in case of an insurance claim, and will also help in recognizing the model and finish.

    Before trouble arrives:

    Turn off and disconnect water and power supplies.

    It is best to bring it under cover protection (garage, basement, shed, etc..). If this is not possible, dismantle, bundle and tie down securely to the ground.

    CAUTION – A tarp could act as a sail, which could do more harm than good.

    Bring pump, tubing, lights and all other accessories indoors.

Henri Finishes

  • Why is the finish fading?

    How is the fountain being cleaned? How often & what chemicals are being used? Harsh chemicals such as CLR or TSP have a negative effect on the finish! This practice voids the warranty.

    Similarly, chemicals such as chlorine, bleach tablets, etc. also have a negative effect on the finish AND internal connections! This practice also voids the warranty.

  • Why are not all Henri finishes available as a Refinishing Kit?

    Henri Studio finishes vary widely, ranging from the simple monotones to rich and deep multi-tones. Some of these finishes require a multitude of applications of various colors that require the use of industrial solvents. Other finishes follow a unique technique which cannot be disclosed –a Family recipe… – only finishes suitable for dealer or consumer use are available.

  • Why is the relic finish so different!!???

    The relic finishes are achieved through a process of staining the stone. As such, the stain spreads and is absorbed very quickly. Additionally, there is a reaction between the relic stain and the concrete’s elements (cement, sand, gravel, and moisture) which give you emerging shades of colors that are unique to that piece. These two variables beautifully deliver an unpredictable coloration. A one of a kind piece with the character of an old world heirloom. Weather and time will soften the tones of the relic finishes.

  • What do I do to protect the finish of my Brass Baron piece?

    Quite simply the monthly application of a our XW12 Sealer, or paste wax, will provide polishing and protection. Do this more often if the piece is set outdoors.

    While Stonecasters is not responsible for the effects of using cleaning or restoration products on our Brass Baron products as they were designed to age and weather gracefully, we do recognize that some consumers cautiously employ methods such as in the following:

    https://www.nps.gov/museum/publications/conserveogram/10-05.pdf

    https://en.wikipedia.org/wiki/Conservation_and_restoration_of_outdoor_bronze_objects